Once the Web catalogue is created it can be updated accurately, near-effortlessly and in real-time directly from the accounting software inventory module. Availability of accurate, real-time information via the SME's e-commerce site saves the customer from having to make time-consuming phone queries regarding product availability and saves the vendor the time spent answering them - or the lost sales if the consumer chooses to purchase elsewhere. If a sought product is not in stock, BGate recommends available alternative or substitute products to the customer, much as a live salesperson would.

Customer Benefit: The customer receives the best possible service, including up-to-the-minute pricing, inventory, shipping and expected availability information.

Vendor Benefit: Automatic Web catalogue updating results in fewer errors, saves the vendor considerable time versus manual updating, and minimizes time expended on answering routine customer queries.

The BGate solution offers full designed-in multilingual and support and capabilities.
BGate-enabled e-commerce site interfaces can be viewed in all supported languages, and company personnel can view orders in the language or currency of their choice, regardless of the language in which they were placed.

Vendor Benefit: Multilingual capabilities facilitate international sales, as well as comfortable utilization of remote access capabilities by international company sales staff. Multilingual capabilities are built-in, requiring no add-on modules.

Customer Benefit: Customers enjoy native language based purchasing, increasing their comfort with the vendor and confidence in the online purchasing process.

BGate provides built-in multicurrency support, enabling customers to view their price list, and past orders, in the currency of their choice, as well as place orders in the currency they choose.

Most popular accounting packages do not support remote access, limiting access to computers connected to the LAN. BGate enables authorized personnel to access the accounting system from any remote site. This feature enables sales-staff to obtain real-time information about sales activity, client accounts or inventory and pricing levels from a client's premises, at home, or on the road. The information can be viewed in graph or table form.

Remote Access via Mobile Internet

BGate also permits the company's remote work force to receive real-time accounting system data via the mobile Internet, regardless of the recipient's location.

Vendor Benefit: By enabling sales staff to remotely access the accounting system, companies will be able to close sales more quickly. Better, faster business decisions are facilitated through access to complete summary and detail level information.

With BGate, sales staff can view customer activity, in real time, from the moment a customer accesses the site. The vendor can initiate interaction with the customer - via online chat or telephone - if it is conducive to closing a deal or if a customer seems likely to leave the site without finding what they are seeking.

Sales staff need not be in the office to monitor the activity. Sales reps can be notified when one of their clients log onto the system, and oversee activity from any remote location.

Vendor Benefit: Many online merchants have been surprised at the high ratio of page views compared to the number of orders. Permitting the merchant to interact with the online customer will increase sales and reduce the number of window shoppers who leave without purchasing. In addition, real-time monitoring may enable merchants to identify and rectify weak points in their e-commerce site.

BGate allows vendors to record all online chats between sales staff and customers, enabling management to monitor and supervise sales staff activity in detail and prevent system abuses.

Vendor Benefit: By providing management with more information about company sales activities, they will be better positioned to analyze company performance and manage sales activities for growth. Customer complaints can be thoroughly investigated.

directly from the online sales center in real time and automatically import them into the sales order module. When an order is placed it is confirmed by email, followed by automatic email notification of shipment, when appropriate. Upon acceptance, the BGate system enters the order into the accounting system. In addition customers who use a supported accounting system, can upload their orders into BGate, directly from their system.

The merchant may choose to manually review each order prior to acceptance. Alternatively, BGate can automatically check fulfillment of pre-set criteria regarding the customer's credit and stock availability, then accept the order or request human intervention subject to the result.

BGate's advanced order placement enables customers to save orders prior to submission. Thus if a customer is interrupted, or needs to check details in the midst of building an order, they need not re-start the order building process when ready to resume.

Vendor Benefit: The vendor's back office efficiency is enhanced. Time is saved versus manually entering the information, and accuracy of data is guaranteed.
Customer Benefit: Ability to save orders is a significant time-saver and convenience for customers.

BGate supports all standard on- and offline payment processes, including C.O.D., open credit terms, credit card payments utilizing SSL(Secure Socket Layer encryption) processing and check verification services. The platform supports differential payment term acceptance depending on customer status.

Vendor Benefit: Tiered payment structure enables merchants to reward trusted customers while requiring more secure payment terms from new or less reliable customers.

Customer Benefit: Flexible payment methods and customer-specific privileges enable clients to pay using the method that best suits each, as well as rewarding trusted customers with preferential terms.

BGate enables customers to review and analyze all past order-related activity. Past purchase and account details can be viewed graphically, or in table form, and customers can utilize the information to assist in placing a new order. With the click of a mouse, they can repeat the purchase, or modify past orders. Additionally, the vendor can create personalized pages for each existing client, with negotiated agreement terms and customer-specific pricing lists.

Customer Benefit: By accessing past orders within the e-commerce site, customers are saved considerable time when placing an order and are assured that their new order is complete and accurate.

Vendor Benefit: Customer loyalty measured in repeat purchases is the key driver of profitability for online businesses. Enabling the vendor to maintain the unique client relationship terms in an online system helps to foster a closer business relationship, and enhance customer service and loyalty.

BGate supports customer requests for online service through online chat, email, fax and "call me" service.

Customer Benefit: The consumer receives highly personalized service and benefits, from being able to get immediate answers to questions relating to the site or product. The availability of this service - even for those customers who never use it- creates an atmosphere of customer care.

Vendor Benefit: Assists in building customer confidence, encouraging them to shop at the vendor's site. The function helps to overcome the perception of lack of personal interaction that may otherwise discourage people from purchasing online.

BGate offers wireless Internet capabilities that enable customers to review their
accounts and place orders via the mobile Internet.

Customer Benefit: Convenience with anytime, anyplace service.

Vendor Benefit: Enables the merchant to be prepared for the future business environment. Superior customer service.

The customer will be able to confirm orders either by email or fax. The system will automatically calculate and present the costs of alternative shipping methods. The customer is notified as soon as the order is shipped, after which the customer can access, via the site, full information about the status of their shipment and expected delivery date.

Customer Benefit: Customers receive timely confirmation of their order and the opportunity to immediately rectify errors. They experience fewer vendor-side errors, increasing satisfaction and enhancing the merchant-customer relationship. Customers will be kept more informed about the status of their order.